Help Centre

Frequently Asked Questions

Everything you need to know about PKR123 — from creating your account and making deposits in PKR to placing cricket bets, claiming bonuses and managing your responsible gambling settings. Browse by category below or use the section links to jump straight to your topic.

What Topics We Cover

Account & Registration

How to sign up, verify your identity with CNIC, manage your profile and understand account eligibility requirements.

Deposits & Withdrawals

Supported payment references including Easypaisa, JazzCash, Raast and bank transfers, plus processing times and PKR limits.

Games & How to Play

Cricket, PSL, ICC tournaments, live casino, slots, instant games and how odds work on the PKR123 platform.

Bonuses & Promotions

Claiming welcome offers, understanding wagering requirements, bonus expiry and which games count toward your rollover.

Security & Responsible Gambling

How PKR123 protects your data, self-exclusion options, deposit and loss limits, and support resources for problem gambling.

Still Need Help?

Our support team is reachable at [email protected] in English and Urdu. We typically respond within 24 hours on business days.

Account & Registration

Creating a PKR123 account takes just a few minutes. Click the registration button on the homepage, fill in your full legal name, date of birth, email address, a chosen username and a strong password. You must confirm that you are at least 18 years old and agree to the Terms and Conditions before your account is activated.

PKR123 is accessible to users across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. However, users are solely responsible for ensuring that their participation complies with applicable local laws. PKR123 does not claim authorisation from any Pakistani government body or authority.

No. Each person may hold only one registered account on PKR123. Creating duplicate or multiple accounts is a breach of the Terms and Conditions and may result in all associated accounts being suspended and any balances forfeited. If you have accidentally created a second account, contact support immediately to resolve the situation.

PKR123 requires a valid government-issued photo ID — your Computerised National Identity Card (CNIC) or passport — along with a recent proof of address document such as a utility bill or bank statement dated within the last 90 days. Documents must be clear, legible and unaltered. Additional documents may be requested in specific circumstances.

Accounts may be suspended for several reasons, including a pending KYC verification review, suspected fraudulent activity, a breach of the Terms and Conditions, or a responsible gambling self-exclusion request. Log in to check for any notifications, or contact our support team at [email protected] with your registered email address for clarification.

On the login page, click 'Forgot Password' and enter your registered email address. You will receive a password reset link to that email. Follow the instructions in the email to set a new password. If you do not receive the email within a few minutes, check your spam folder or contact our support team for assistance.

Deposits & Withdrawals

PKR123 acknowledges several familiar payment methods as references for Pakistani users, including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah, as well as select cryptocurrency options such as BTC and USDT. Available deposit methods are listed in the Platform cashier. These references do not constitute endorsement of or by those providers.

Most deposits are credited to your PKR123 account balance promptly, often within a few minutes. Processing times can vary depending on the payment method and the provider's own processing schedule. If your deposit has not appeared after 30 minutes, contact our support team with your transaction reference number and deposit amount.

Minimum deposit amounts vary by payment method and are clearly displayed in the PKR123 cashier section. Account balances are denominated in Pakistani Rupees (PKR/Rs). Check the cashier for the current minimums applicable to your preferred deposit method before proceeding with a transaction.

To withdraw, navigate to the cashier section of your PKR123 account and select the withdrawal option. Your account must be KYC-verified before any withdrawal is processed. Any active bonus funds subject to incomplete wagering requirements must be satisfied before the associated funds become eligible for withdrawal. Processing times depend on the payment method selected.

Withdrawals may be delayed if your KYC verification is incomplete, if your account has been flagged for a compliance review, or if the withdrawal method details do not match your verified account information. PKR123 takes anti-money-laundering obligations seriously. Contact support with your withdrawal reference if you need an update on your request.

PKR123 does not charge its own fees on standard deposits or withdrawals. However, your payment provider — whether a mobile wallet, bank or cryptocurrency network — may apply their own independent processing fees. PKR123 has no control over third-party provider charges. Check with your provider before initiating a transaction.

Games & How to Play

PKR123 covers a wide range of sports markets, with a strong focus on cricket — including Pakistan domestic matches, PSL, ICC tournaments, T20 internationals and Test series. The platform also covers football, UFC, kabaddi and other major international sports. Market availability may vary by season and event schedule.

In-play betting allows you to place wagers on sporting events while they are in progress, with odds updating in real time to reflect the current state of play. For cricket matches — including PSL games and ICC events — you can bet on outcomes such as next wicket, over totals and match winner as the game unfolds. Bets confirmed during live play are binding at the accepted odds.

PKR123 offers a broad selection of casino games including live casino tables (live roulette, live blackjack, live baccarat), slot games with various themes and paylines, instant games and game shows. Live casino games are streamed in real time and hosted by professional dealers, providing an immersive experience from your desktop or mobile device.

Yes. PKR123 is fully optimised for mobile browsers on both Android and iOS devices. The platform's mobile-responsive design ensures that all features — sports betting, casino games, account management and deposits — work smoothly on smartphones and tablets without needing a separate app download.

PKR123 displays odds in decimal format by default, which is the most straightforward format for calculating potential returns. Your potential return is calculated by multiplying your stake by the displayed odds. For example, a PKR 1,000 bet at odds of 2.50 would return PKR 2,500 if successful, representing a PKR 1,500 net profit on your original stake.

Bonuses & Promotions

Welcome bonuses are available to newly registered players who meet the eligibility criteria stated in the specific promotion's terms. After registration, visit the Promotions section of your PKR123 account to see the current welcome offer. Make a qualifying deposit as specified in the offer terms. Bonus funds will be credited to your account once the qualifying deposit has been processed.

A wagering requirement is a multiplier applied to bonus funds that determines how many times you must bet the bonus amount before associated winnings can be withdrawn. For example, a PKR 5,000 bonus with a 20x wagering requirement means you must place qualifying bets totalling PKR 100,000 before the bonus-derived balance becomes withdrawable. Specific wagering requirements are stated in each promotion's individual terms.

Yes. All PKR123 bonuses carry a validity period during which the wagering requirement must be completed. The expiry period is specified in each promotion's individual terms and begins from the date the bonus is credited to your account. Bonus funds and any associated winnings that have not met the wagering requirement before expiry will be removed from your account balance.

Game eligibility for bonus wagering is specified in each promotion's individual terms. Some bonuses may be restricted to sports betting markets, while others may allow casino games or both. Certain high-RTP games or live casino tables may be excluded from wagering contributions. Always read the specific bonus terms carefully before playing with bonus funds.

Security & Responsible Gambling

PKR123 uses TLS/SSL encryption for all data in transit, encrypted storage for sensitive account information and strict internal access controls. We carry out regular security assessments of the platform. You should use a strong, unique password for your PKR123 account and never share your login credentials. If you suspect unauthorised access, contact support immediately.

Log in to your PKR123 account and navigate to Account Settings, then the Responsible Gambling section. From there you can set daily, weekly or monthly deposit limits and loss limits in PKR. Limits take effect immediately once set. Reductions are applied immediately; increases are subject to a cooling-off period before they become active.

You can request self-exclusion by contacting PKR123 support at [email protected] and clearly stating that you are requesting self-exclusion, along with the period you require (minimum 6 months). Self-exclusion requests are processed immediately and cannot be reversed during the exclusion period. During self-exclusion, you will not be able to log in, deposit or place bets.

Online gambling regulation in Pakistan is governed by the Prevention of Gambling Act, 1977. PKR123 does not claim to hold a licence issued by any Pakistani government authority, the PTA or any provincial body. Users accessing the platform from Pakistan do so at their own risk and must satisfy themselves as to the lawfulness of their participation under applicable local law. PKR123 does not provide legal advice.

For full responsible gambling guidance, available player tools (deposit limits, loss limits, self-exclusion, reality checks) and additional support resources, visit our dedicated Responsible Gambling page. Our support team at [email protected] can also assist with any account protection requests.

We're Ready to Help

If you didn't find what you were looking for in the FAQ, our support team is available by email in English and Urdu. You can also explore our platform policies for detailed information on specific topics.

PKR123 is strictly for adults 18+ or the higher minimum age required in your jurisdiction. Please review our Terms & Conditions and Privacy Policy before using the platform. Gambling may not be lawful in your jurisdiction.